Purchase, Cancellation, and Refund Policy

Production creator-content payments must not be enabled until Arowet has written approval from its payment provider for operating a third-party creator-content marketplace. The approved provider and marketplace flow must be recorded before launch.

Arowet must use Stripe Connect or another marketplace-compatible payment system with a separate connected account for each eligible creator. Arowet must not collect customer money in its own account and manually distribute it to creators.

• Complete price and currency.
• Applicable taxes and platform fees.
• What content or access is included.
• Renewal timing and terms, if recurring.
• Cancellation method and effective date.
• Refund eligibility, exclusions, and request process.
• Any download, viewing, or access limits.

Cancellation terms depend on the product and provider flow and must be shown before payment. Cancellation does not automatically mean an immediate refund unless the final policy or applicable law says so.

Access must be blocked immediately when payment fails or is reversed, a purchase is refunded, a subscription expires, content is removed, the creator or buyer is suspended, or fraud or policy violations are detected.

Refund requests are reviewed under the product terms shown at checkout, payment-provider rules, and applicable law. Eligibility, exclusions, processing times, and any digital-content access conditions should be shown before payment. Nothing in this policy removes a non-waivable consumer right.

Refunds and chargebacks must reduce the creator ledger and any available or pending balance. Creators must not be paid for transactions that are refunded, disputed, fraudulent, or prohibited.

Arowet should store provider references, status, amounts as integer minor currency units, and verified webhook events. It must not store or log complete card information. Webhooks must be signed, verified, and idempotent so duplicate events cannot create duplicate payments or payouts.

For purchase, access, or payment questions, contact Arowet Support at support@arowet.com. Include the transaction reference, account email, and a short description of the issue. Payment-provider escalation and dispute handling may also be subject to the provider rules shown during checkout.